Photo Caption: Erwin Tjipuka, CEO FNB Namibia
#realhelp Payment relief from FNB Namibia
3 April 2020: As Namibia and the international community continue to intensify efforts to curb the spread of Covid-19, FNB Namibia says its efforts to help customers whose financial positions are adversely impacted by the coronavirus are ongoing.
As we escalate our efforts to help customers, we are pleased to announce that from 7 April – 30 Jun 2020 we will implement measures to provide relief to individual and business customers whose financial stability has been impacted by COVID-19. Our interventions will assist customers who demonstrate sound banking behaviour, one of which is having honoured their repayments to the bank on a consistent basis prior to COVID-19, as well as other criteria,” said Erwin Tjipuka, CEO FNB Namibia.
Over and above the concessions FNB Namibia has made to date with discounting transactional fees and increased digital access, for those customers that qualify, our COVID-19 interventions will be for all term products with us, and will be available for a period of three months and cover the following:
- Instalment cashflow relief, during which part or no instalments/repayments will be due for a specific period;
- No fees will be charged for any repayment relief granted over the period;
- Assistance with processing credit insurance claims, where relevant (typically retrenchment cases only, but not definitive).
- The new concessions include a three-month payment holiday to all student loans that are in good standing as at the end of February 2020.
Interest and fees will continue to accumulate on outstanding balances. Individuals and business customers can continue to contact us to access the support they need via the contact centre, their personal banker or relationship manager.
“Over the past two weeks, our personalised approach has resulted in a number of satisfactory solutions being taken up by customers, from our SME segment to larger commercial entities, as well as Tourism and Agricultural support. Many individual customers in our Retail segment have successfully contacted us and made provision for the foreseeable future already. In these times, personalized support is important, each customer is valued, and we are committed to taking the time to ensure adequate, affordable help where customers need it most,” shared Tjipuka.
“The bank continues to work with the Bank of Namibia on a variety of solutions aimed at supporting consumers and businesses through these difficult times,, and FNB banked Customers who have not yet contacted us, will soon be notified if they qualify for relief on our digital channels, with this process scheduled to go live within the next week,” said Tjipuka.
“We commend efforts by the Government to contain the spread of COVID-19 and interventions such as the Economic Stimulus and Relief Package. We will continue to do our part too, customer by customer,” concluded Tjipuka.